• Cookie Policy

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

    Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    List of cookies we collect

    The tables below list the cookies we collect and what information they store.

    Strictly Necessary Cookies

    Cookie Name Description Duration
    ASP.NET_SessionId Session Preserves the visitor's session state across page requests.
    cookieconsent_status Stores the user's cookie consent state for the current domain 1 year
    lpTestCookie# Used to check if the user's browser supports cookies. Session
    .ASPXAUTH Used to identify a logged-in user to enable access to secure areas of a site. Session
    GE.Lsr.Cart.Id Unique identifier for customer cart interaction. 3 months
    Tmo.Lsr.Country.Code Stores user country selection. 7981 years
    Tmo.Lsr.Language.Id Stores user language selection. 7981 years

    Functionality Cookies

    Cookie Name Description Duration Third Party
    LPSessionID Preserves the visitor's session state across page requests. Session Live Person
    LPSID-### Monitoring the current active (or last) session Session Live Person
    lpTabId Used by LivePerson real time messaging platform to identify the active message tab. Session Live Person
    lpTestCookie# Used to check if the user's browser supports cookies. Session Live Person
    ecm Stores a range of data elements in an Ektron powered website, which is configurable by the site manager. For example it can contain user identifiers, language/culture codes, or device information like screen size. This data might be used to perform a range of different functions for the site. Session Ektron web content management system
    __atuvc This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. 2 years AddThis
    hubspotutk Keeps track of a visitor's identity. This cookie is passed to the marketing platform HubSpot on form submission and use when de-duplicating contacts 10 years HubSpot
    __zlcmid Live chat functionality for customer/sales purposes 1 year Zopim

    Performance Cookies

    Cookie Name Description Duration Third Party
    __distillery This cookie is used in context with a video-player, so that if the visitor is interrupted while viewing video content, the cookie remembers w ere to start the video when the visitor reloads the video. 1 year Wistia
    _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years Google Analytics
    _gat / _gat_UA-###-1 Used by Google Analytics to throttle request rate Session Google Analytics
    _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Session Google Analytics
    lpLastVisit-# Used by LivePerson real time messaging platform to store the timestamp of the user's last visit. Persistent LivePerson
    LPVID Used by LivePerson real time messaging platform to recognize the visitor on returning visits. 2 years LivePerson
    LPVisitorID Used by LivePerson real time messaging platform to recognize the visitor on returning visits. 2 years LivePerson
    p.gif Used to track the use of the specialist fonts we use on our website and does not track your data or your personal information. Session typekit.net
    EkAnalytics Used to collect anonymous visitor information to enable performance measurement and improvement. 1 year Ektron CMS
    __hssc / __hssrc Tracking user behaviour Session HubSpot
    __hstc Tracking user behaviour 2 years HubSpot

    Marketing Cookies

    Cookie Name Description Duration Third Party
    __utma Track visitor behaviour and measure site performance to calculate new and returning visitor statistics 2 years Google Analytics
    __utmz Track visitor behaviour identify the source of traffic to the site 6 months Google Analytics
    _hjIncludedInSample Determines if the user's navigation should be registered in a certain statistical place holder. Session Hotjar
    ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Google AdWords
    EktGUID This cookie is used to collect information on a visitor. This information will become an ID string with information on a specific visitor – ID information strings can be used to target groups with similar preferences, or can be used by third-party domains or ad-exchanges. 1 year Ektron CMS
    ELOQUA Registers a unique ID that identifies the user's device upon return visits. Used for auto-populating forms and to validate if a certain contact is registered to an email group. 2 years Oracle/Eloqua Business Marketing platform
    ELQSTATUS Used to auto-populate forms and validate if a given contact has subscribed to an email group. The cookie is only set if the user allows tracking. 2 years Oracle/Eloqua Business Marketing platform
    IDE Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 2 years Google
    pagead/1p-user-list/AW-971320985 Unclassified Session Google
    pagead/1p-user-list/AW-975261274 Unclassified Session Google
    test_cookie Used to check if the user's browser supports cookies. Session doubleclick.net/Google
    wistia-http2-push-disabled Unclassified Session Wistia
    seenBigBang Toggles one-time view of animated splash page 119 days Dharmacon

    Unclassified

    Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

    Cookie Name Description Duration Third Party
    AKA_A2 Unclassified Session Akamai
    cobrowse-storage_expiration-### Unclassified Session LivePerson
    cobrowse-storage_expiration-### Unclassified Session Hotjar
    loglevel Unclassified Persistent Wistia
    visitor/v200/svrGP.aspx Unclassified Session Eloqua/Oracle
    wistia Unclassified Persistent Wistia